Warranty

 

Terms and conditions for Tibo Ltd products purchased in the UK. For warranties covering products distributed by Tibo Ltd or its third-party suppliers in other countries or areas, please refer to the applicable limited warranty for such countries or areas.

 WHAT IS COVERED BY THIS WARRANTY

Tibo Ltd, Inc. ("Tibo Ltd") warrants to the end-user customer that the Tibo Ltd-branded hardware products will be free from defects in materials and workmanship for a period of ONE (1) YEAR from the date of retail purchase from a Tibo Ltd Authorized Dealer by the original end-user purchaser, with the exceptions, exclusions and limitations stated in this Limited Warranty.

 This Limited Warranty applies only to Tibo Ltd-branded hardware products manufactured by, for or on behalf of Tibo Ltd. This Limited Warranty applies only to the original retail purchase of the product, and only to products purchased and used in the UK. 

Tibo Ltd.’s Warranty covers only those defects that arise because of normal use of the product in an environment as specified in the Owner's Manual, and does not cover any other problems or defects, including, but not limited to, those that

arise because of (a) improper use, improper maintenance, modification, tampering or alteration; (b) operation outside the product specifications, including specifications regarding power surges; (c) unauthorized modifications; (d) misuse or abuse; (e) normal wear and tear, cosmetic damages or fading or discoloration caused by exposure to sunlight or chemicals; (f)

damages or defects to consumable parts, such as batteries; (g) accidents, flood, fire, earthquake or other acts of God; (h) if the Tibo Ltd serial number has been removed or defaced; or (i) for purchases of Tibo Ltd products from unauthorized dealers.
 

WHAT TIBO LTD WILL DO

If Tibo Ltd receives, during the applicable warranty period, a valid notice of a defect in any product which is covered by Tibo Ltd.’s warranty, Tibo Ltd will, at Tibo Ltd.’s option, within a reasonable time after being notified of the defect (a) repair the defect at no charge, using new or refurbished replacement parts, (b) replace the product or (c) refund the purchase price of the product. All replaced faulty parts and components will become the property of Tibo Ltd. Tibo Ltd shall have no obligation to repair, replace or refund until the customer returns the defective product to the authorized reseller. Any replacement product may be either new or like-new, if it has functionalities at least equal to that of the product being replaced. Repairs outside the Limited Warranty period or of damages not covered by this guarantee will take place only with your prior approval.
 

HOW TO OBTAIN SERVICE

In the event of a product defect, you should take the following actions:

 

  1. Refer to the Owner's Manual to identify and possibly correct the problem.
  2. If the problem cannot be resolved by reference to the Owner's Manual, please contact the authorized dealer where the product was originally purchased to discuss your concerns.
  3. If necessary, the authorized dealer will arrange for repair or replacement of the product if you present the original sales invoice to document the date and place of the original purchase. The terms and conditions for a repair or replacement are subject to terms of delivery agreed between you and the authorized dealer to the extent the terms are not explicitly covered by this Limited Warranty.

If you ship the Product, neither Tibo Ltd nor the authorized dealer is liable for damages to the product caused during shipment. Thus, we recommend that you use the original shipping cartons for packing the product. If these cartons are not available, we suggest that you use a strong cardboard box and sufficient packaging (for example Styrofoam, bubble wrap or similar) to provide at least 4 inches of packaging to fully surround products weighing 11 lbs. or more.
 

LIMITATIONS OF WARRANTY AND LIABILITY

All express and implied warranties, including, but not limited to, any implied warranties of merchantability and fitness for a purpose, are limited in time to the term of this Limited Warranty. No warranties, whether express or implied, will apply after the expiration of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

 

Except as provided in this limited warranty and to the extent permitted by law, in no event shall Tibo Ltd or its third-party suppliers be liable for direct, indirect, special, incidental or consequential damages, whether based on contract, tort or any other legal theory. In no event shall the liability of Tibo Ltd or its third-party suppliers exceed the retail purchase price paid by

the original end-user customer. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

RETURNS

We want you to be totally satisfied with your Tibo Ltd product.  If you are not 100% satisfied with your purchase, you may return your product for an exchange or a refund, provided you do this within 30 days of receipt of your order and the newly purchased item is in the original packaging.

Please note that returns are only accepted for items purchased online directly from Tibo Ltd.  If you have purchased your item from one of our retail partners, please contact that dealer directly to arrange for an exchange or a refund.

If you need to initiate a 30 day return or whilst the Tibo Product is still in the warranty period, please contact info@tibo-electronics.com.